Privacy Policy
Effective date: October 17, 2026
1. Who We Are
Elite Mobile Tire LLC ("Elite Mobile Tire," "we," "us") provides mobile tire sales, installation, repair and related services for passenger and commercial vehicles in Columbus, Ohio and surrounding areas. This Privacy Policy explains how we collect, use and share information when you visit www.elitemobiletire.com, call or text us, or use our services.
2. Information We Collect
- Contact information: name, phone number, email address and service address.
- Vehicle information: year, make, model, VIN, tire size, license plate and photos of your vehicle or tires.
- Service location: the address or GPS location where you need service, so our technician can reach you.
- Payment information: payments are processed by our payment processors (such as Square). We do not store full card numbers on our systems.
- Financing information: if you apply for financing through Afterpay or Acima, your application goes directly to that provider and is governed by their privacy policy.
- Calls and messages: calls to our business line may be answered by an automated assistant and may be recorded and transcribed for quality, scheduling and training purposes. We keep records of text messages and emails we exchange with you.
- Website usage data: IP address, browser type, device type, pages visited and referring site, collected through cookies and similar tools (for example, Google Analytics and advertising tags).
3. How We Use Your Information
- Quote, schedule, dispatch and perform your service
- Send appointment confirmations, technician ETAs and live tracking links, receipts and invoices
- Process payments, warranties and financing
- Respond to questions, reviews and requests
- Improve our website, services and advertising
- Comply with legal obligations and protect our rights, staff and customers
4. Text Messages (SMS)
By providing your mobile number, you agree to receive service-related text messages from Elite Mobile Tire, such as appointment confirmations, technician ETAs, tracking links, receipts and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. We do not sell or share your mobile number or text-messaging consent with third parties for their marketing purposes.
5. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who help us run the business (payment processing, scheduling and dispatch software, vehicle GPS, phone and text messaging, website hosting, email)
- Tire suppliers, when needed to order or warranty your tires
- Financing providers you choose to apply with
- Law enforcement or others when required by law or to protect our rights and safety
- A buyer or successor if our business is sold, merged or franchised
6. Cookies and Advertising
Our website uses cookies to remember preferences, measure traffic and show relevant ads, including through Google. You can block or delete cookies in your browser settings, and you can manage Google ad personalization at adssettings.google.com.
7. Data Security and Retention
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is 100% secure. We keep information only as long as needed for the purposes above, including tax, warranty and legal record-keeping.
8. Your Choices
You may ask us to access, correct or delete your personal information, or to stop sending you texts or emails, by contacting us below. We may keep certain records where the law requires it.
9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.
11. Contact Us
Elite Mobile Tire LLC
1941 Williams Rd., Suite 8A, Columbus, OH 43207
Phone: (614) 344-5010
Email: mike@elitemobiletire.com